Your first agent and call

1. Prepare your account and balance

Sign in and check your available balance on Billing. Any trial credit appears in your account; do not assume a fixed allowance of free minutes.

Starting a new call requires at least $0.50 of available balance. The minimum top-up is $5.

2. Create an agent

Create an agent from Agents. Set its name, role and instructions, welcome message, conversation language and model.

Example instruction: “You are our telephone assistant. Keep answers short and ask one question at a time. Do not invent facts missing from the knowledge source. Do not confirm a booking until the booking tool returns success.”

3. Choose a voice and save

Filter the voice library by provider and native accent language. Select a preview language and play a sample. Voice samples do not debit your balance; actual test calls are metered.

Click Save before testing your changes.

4. Talk in the browser

In the agent’s Simulation section, click Start Call and allow microphone access. Ask a question, interrupt a response and ask for an unknown fact. End the call when finished.

5. Review the call, then connect a number

Open Call History and review the transcript, recording when available, and charge. Follow the phone-number guide next. A browser test does not verify carrier routing.