Call history and recordings
Review the full conversation transcript and download available audio.
Find the call
Open the relevant call in Call History, checking its date and agent. Transcript, audio and billing may finish processing at different times; refresh the list.
Transcript and audio
Read the full transcript in call details and use the transcript download option. When audio is ready, play or download it. A summary is not the full transcript.
Check again if recording is still processing. Audio cannot be reconstructed for an old or unrecorded call. Speech recognition can mishear names and numbers; compare important details with the audio.
Charges and support
The settled call charge appears in balance transactions. A pending zero charge does not mean the call was free. Include the call ID, date/time and expected behavior in a support request. Share recordings only with authorized people and provide appropriate notice to callers.