Test a conversation
Verify conversation behavior in the browser before connecting a telephone line.
Start the test
Save the agent, click Start Call in Simulation and allow microphone access. Check input/output devices and use headphones if there is echo. Click End when finished.
Voice previews are free; browser conversations debit your balance based on model, voice and connection usage.
Try these scenarios
Known answer: ask about a price or opening hours in the knowledge source.
Unknown fact: check that the agent does not invent an answer.
Interruption: speak during a response and check the configured sensitivity.
Language switching: test a multilingual agent in each target language.
Booking: correct a date, request a busy slot and verify confirmation before booking.
Test the telephone separately
Browser tests do not verify carrier SIP routing, telephone audio, transfer or DTMF. Call from a separate phone after provisioning. Review recordings and charges in Call History.