FAQ

Quick answers to the questions we hear most often. If yours isn’t here, email support@xenithintelligence.com.

General

What is Xenith Intelligence?

A voice AI platform. You define an agent (prompt, voice, tools), connect a phone number, and the agent answers calls in real time. Think of it as the pipeline between a phone line and a large language model, with all the latency engineering handled for you.

Who is it for?

Teams who need phone coverage at scale — inbound support, outbound qualification, appointment booking, after-hours cover — without hiring more headcount.

Do I need technical skills?

No — the dashboard covers 90% of use cases without code. For tool calls and webhook integrations you (or your developer) will write a small HTTP endpoint.

Pricing

Is there a free trial?

Yes — every new account gets $5 in trial credit on signup, enough for roughly 30–50 minutes of simulation calls. Real phone calls beyond the trial require a paid top-up (minimum $5, no card required for the trial itself).

Is there a monthly minimum?

No. Pay only for what you use. Credits never expire.

How much does a typical call cost?

Inbound calls run roughly 10–15¢ per minute, depending on voice and LLM choice. See Billing & credits for the full breakdown.

Languages & voices

Which languages are supported?

English (US, UK, AU), Spanish, French, German, Italian, Portuguese, Dutch, Polish and Turkish are production-ready. Additional locales are in beta — ask support for the current list.

Can one agent speak multiple languages?

Yes. Select Auto-detectin the agent’s language setting; the agent will respond in the caller’s language provided it is in the supported list.

Phone numbers

Do you sell numbers directly?

No. You bring your own from Twilio or Vonage. This keeps regulatory compliance and number ownership with your chosen carrier. See Phone numbers.

Can I port an existing number?

Yes — port it to Twilio or Vonage first, then import into Xenith.

Compliance & security

Are calls recorded?

Only if you enable recording on the agent. If you do, it is your responsibility to inform callers in line with local law (for example, two-party consent states in the US, GDPR in the EU/UK).

Where is data stored?

Call metadata and transcripts are stored in the EU by default. Audio recordings are stored in the region you select when creating the agent. See our Privacy Policy and Data Processing Addendum.

Is Xenith GDPR-compliant?

Yes. We act as your data processor under Article 28 GDPR. A signed DPA is available at /legal/dpa.

Reliability

What happens if Xenith is down?

Inbound calls on Twilio/Vonage are configured to fall back to a voicemail message you provide. Subscribe to status updates at status.xenithintelligence.com (coming soon) for real-time notifications.

What’s the SLA?

99.9% monthly uptime on paid accounts. Enterprise plans include a custom SLA — contact sales.

Still stuck?

Email support@xenithintelligence.com. We reply within one business day.