Connect a phone number
Connect a number you are authorized to manage at a carrier supporting SIP forwarding. This does not port the number and is for inbound calls. Outbound calling is configured separately.
Connection method
Connect a number you are authorized to manage at a carrier supporting SIP forwarding. This does not port the number and is for inbound calls. Outbound calling is configured separately.
Use IP authentication for Twilio Elastic SIP Trunking. SIP password authentication requires carrier support. Ordinary mobile numbers cannot connect directly without SIP support.
Inbound authentication
Official carrier SIP signaling IPv4/CIDR addresses (one per line). Do not enter your own IP or the SIP destination. Use source addresses published by your carrier. Consult the setup guide if unsure.
Enter these new SIP credentials in your carrier’s authentication for calls to Xenith. Do not use your carrier account login password. LiveKit stores the password to authenticate calls; this panel will not display it again. Keep a secure copy.
Prepare connection
Set the number’s inbound SIP destination at your carrier to the address below. Send the destination number in +country-code format. Configure the selected IP or SIP password authentication at your carrier, then enable routing in the dashboard and call from another phone. This screen confirms configuration only, not a successful connection test.
Xenith SIP server address: 5tbwbsj5364.sip.livekit.cloud
If your carrier requires a full SIP URI, use +COUNTRYCODENUMBER@5tbwbsj5364.sip.livekit.cloud. Example: +12025550123@5tbwbsj5364.sip.livekit.cloud. Replace the example number with your own number connected to Xenith. Enter this address in your carrier’s SIP destination / External Server field, not the source IP field.
Verify with a real telephone
Call the number from another telephone. Verify the greeting and two-way audio, then hang up. Check the time, agent and number in Call History.
If the wrong assistant answers, first check the carrier’s External Server/SIP destination. If no call record appears, check the number-to-trunk mapping and forwarding. If a record exists but there is no answer, check the enabled agent and balance, then share the call ID with support.