AI phone assistant for customer support
Give callers a consistent starting point for opening hours, services and common questions. Add your business information, define how the assistant should respond and explain when customers need help from your team.
How it works
Prepare your knowledge base
Add current service descriptions, opening hours and customer policies. Attach the knowledge base to the assistant and keep changing information up to date.
Define conversation boundaries
Choose a supported language, voice and model. Instruct the assistant to acknowledge missing answers and explain the appropriate contact route instead of guessing.
Review and improve calls
Connect your SIP number and test both common questions and questions outside your knowledge base. Review transcripts and recordings in call history to evaluate responses.
Frequently asked questions
Does it support multiple languages?
Configure a supported language or multilingual mode. Language coverage depends on your selected voice and model; test in the languages your customers use.
Can calls be transferred to my team?
You can configure the transfer tool for telephone calls. Transfer depends on your carrier’s SIP REFER support and the destination settings. Test it before using it with customers.
Are CRM and order records connected automatically?
No. Connect the relevant system through custom API tools and define its access rules. Webhooks can deliver call events to your systems.
Another use case
AI phone assistant for appointment booking